Privacy Policy Kaia Pilates Cairns/Reformer Pilates/Pilates Classes

Description of Service

This privacy policy is intended to inform you about the information and data gathered by Kaia Pilates (“us”, “we”) when you use this service, how we store your information, information we collect and to the degree your information may be used.

Kaia Pilates Cairns takes your privacy seriously. We do not rent, sell or share your personal information with 3rd parties, except as listed below.

We may update this Privacy Policy from time to time, and as a registered Kaia Pilates user, we will attempt to inform you of any material changes by email. Otherwise, please check back frequently on the Kaia Pilates website for the latest and most updated privacy policy posted here.

Kaia Pilates provides you with the opportunity to review, remove and modify any personal information that you provided previously under the Data Protection Act 1998, please contact us directly by email to make changes to your personal information. You may also update your personal information by logging into your Kaia Pilates account on the Momence App or Momence website and updating your details.

Data Collection and Use

Kaia Pilates Cairns only collect the personal data you choose to provide us during your registration process. As part of the registration process in order to use Kaia Pilates services you need to provide us with your Full Name, Address, Email Address, Phone, Country, State, Postal Code, and Billing information, including credit card data, Paypal & Google Checkout information. All data is stored in the United States. You may elect to not provide any of the above info, but you will then not be able to use Kaia Pilates services or certain features. In the case of Kaia Pilates Online and in-studio clients (via Momence booking system), we will keep your data unless you request that we delete it via emailing info@kaiapilates.com.au

Analytics

We may collect and store certain information about your interaction with Kaia Pilates website and services, including cookies, IP Addresses, browser type, device type, location, Internet service provider (ISP), entry and exit pages, operating systems, time/date stamps, and other related data. Kaia Pilates uses this information, only to improve the quality of our services and products. If you choose to decline cookies via your browser, you will have some limitations in using Kaia Pilates services.

Email Notices

When you register to use Kaia Pilates Cairns services (Reformer Pilates/Pilates Classes), your email will automatically be listed in the Kaia Pilates mailing list. You will receive welcome information, account information, and other marketing related information related to Kaia Pilates services and the products you viewed and purchased. You may also receive periodic emails from us notifying you of new features, products, titles and other related information for Kaia Pilates services.

You may choose to opt out of receiving promotional emails from Kaia Pilates at anytime by clicking the unsubscribe link or emailing info@kaiapilates.com.au

At anytime if you forget your account information, you may log back onto Kaia Pilates website and click forgot login on the login area screen, a password reset link will be emailed to you with further steps to reset your account info.

Business Transitions

In the event of Kaia Pilates goes through a business transition, such as a merger, acquisition by or with another company, including partial or all assets, any personally identifiable information we have on record will likely be transferred with the transition.

Security

We employ and protect all data with SSL encryption and other security measures to ensure you that your data is protected and safe. However please be advised that while we take extra measures to protect your data and integrity of your information, we cannot guarantee that our security measures will prevent unauthorized access from occurring. Please take the proper steps to maintain the security of your account information. We highly recommend that you set a tough to guess password for your registered account with Kaia Pilates to ensure others from easily guessing your password.

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

Your Rights

You have the right to ask us to not process your personal data for marketing purposes. You can exercise that right by contacting us at info@kaiapilates.com.au

Contact Information

If you have any questions or concerns about this policy or any Kaia Pilates services products, services or features, please don’t hesitate to contact us at info@kaiapilates.com.au

Liability Waiver

Release and Indemnity to the Recreational Activity Provider.

In consideration of my application for participating in the education and activities provided by Kaia Pilates - “we”, “us”, “Kaia”, “our”, “the recreational activity provider” - in the extent that the same may be precluded by statue, I acknowledge and agree to release and indemnify the recreational activity provider as follows:

I participate in the activity at my own risk and responsibility.
I release, indemnify and hold harmless the fitness activity provider, its servants and agents from and against all and actions or claims that may be made by me or on my behalf by other parties in respect of or occurring from any injury, loss, damage or death caused to me or my property whether by negligence, breach of contract or in any way whatsoever or any liability that results from the breach of an express or applied warrant that the recreational services or activity will be rendered with reasonable care or skill. I undertake to stop participating in education or activities provided by the recreational provider if I experience faintness, dizziness, pain or shortness of breath at any time, and I agree to consult a qualified medical practitioner before attending Kaia Pilates again. I agree to take full responsibility for managing any injuries or conditions during my participation with the recreational activity provider. I acknowledge that participation in this physical activity could constitute a risk of serious injury or death. I acknowledge that this risk is increased if I am practicing online, without our supervision. I voluntarily and knowingly recognise and assume this risk. In the event that I am injured, or my property is damaged, I will bring no claim, legal or otherwise, against the Recreational Activity Provider in respect of the injury or damage.

By participating and agreeing, I acknowledge that I have read and understood all content and know that it affects my legal rights. I voluntarily agree to the terms and conditions listed above and below.

Intro Pass Validity

The introductory offer is for new clients only and can be used at Kaia Pilates. This pass activates from your first booking so please schedule your bookings carefully. There are no extensions available.

Booking Policy

We strongly recommend that you pre-book your classes using the Momence App, the Momence website or www.kaiapilates.com.au. 

If you book a class and cannot make it, please log into your account to cancel your booking. Your bookings and scheduling are your responsibility.

Due to class size capacity restrictions, you may find it difficult to book into your preferred classes. Please consider this before purchasing a pass as we do not provide refunds if you cannot attend your class of choice.

Cancellation Policy

Our cancellation policy is in place to ensure that everyone has a chance to attend our classes. Nobody likes fees, but this will ensure fairness for all students looking to book in. It also ensures that you are accountable for your commitment to yourself.

Class cancellations can be made via the the Momence App, the Momence website and at www.kaiapilates.com.au

Class cancellations can be made up to 10 hours before the class start time without incurring a fee. Clients who book into a class and fail to attend will forfeit the class or if they are on a class pack or introductory offer, cancellation/no show fee will apply.

If we are unable to charge a late cancel fee and/or get in contact with you to resolve these issues, your account booking privileges will be suspended.

General Terms

Kaia Pilates reserves the right to cancel and change teachers, events and classes without prior notice. In the event that the above are cancelled, we will endeavour to notify clients via social media and/or email and/or text.

All class packs and periods are unable to be extended.

Sale

Where a discount or sale has been offered, the terms and conditions outlined here also apply. Where a discount has been applied to a class pack, the pack will revert to its standard price for the next payment, unless otherwise stated in separate terms and conditions exclusive to that sale or discount period.

Return/Refund Policy

All purchases and direct debit transactions are non-exchangeable, non-refundable or non-transferable. Unfortunately we are not able to refund any client for unused Class Packs.

Extensions and Transfers

All passes are unable to be extended or transferred for any reason. Please consider carefully prior to purchasing a pack with us!